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More than just a doctor: Working with your team

January 22, 2020

During veterinary school, I had the good fortune to work summers and weekends at a local small animal practice as both receptionist and technician. At the time, I already had plenty of customer service experience under my belt from various part-time jobs in different fields; toss that in with my early vet school knowledge and a dash of youthful naivety, and I thought the gig would be relatively easy. Oh boy, was I wrong. My clients were often stressed, worried about their furry family members, trying to understand complex and sometimes downright scary medical conditions and procedures. Despite having fantastic bosses and a great team, the job was hard.

To read the rest of this article, look for it in February’s issue of The Canadian Veterinary Journal or have your CVMA website log-in ready and visit the CVMA's Mentoring Resources web section by clicking here.