Refund and Withdrawal Policies

A current schedule of the fees charged by the NEB is found here.

Initial Application Fee:

The initial application fee is non-refundable and non-transferrable.
All candidates applying with the NEB must pay the initial application fee. More information here: NEB Renewal Policy
This fee must be paid in full at the time of the submission of the online application form.
This fee covers the first three years of a candidate’s seven-year cycle, starting from the date of application.

Renewal Fees:

Renewal fees are non-refundable and non-transferrable.
To remain active in the NEB process after the first three years and to be able to register for an NEB exam, candidates must pay a renewal fee every two years. More information here: NEB Renewal Policy

BCSE Fees:

BCSE exam fees are non-refundable and non-transferrable.

NAVLE Fees:

NAVLE exam fees are non-refundable and non-transferrable.
If you do not take the examination during the testing window for which you registered, you must submit a new registration and pay the full fee to take the NAVLE during a subsequent window.
If there are extenuating circumstances that prevent you from taking the NAVLE once you have submitted your registration and paid your fee, contact the NEB office (neb-bne@cvma-acmv.org) for guidance.

PSA Fees:

PSA exam fees are non-refundable and non-transferrable.
A candidate who has registered for the PSA waiting list will be offered a seat up to three times. Failure to accept one of the three seats offered (three-offer rule) will result in being removed from the PSA waiting list and forfeiting the exam fees paid.
A candidate, who withdraws from an assigned PSA session at least six (6) weeks before the exam day, for any reason, will be placed back on the PSA waiting list without penalty of fees paid. However, this withdrawal counts towards the three-offer rule stated above.
A candidate, who withdraws from an assigned PSA session less than six (6) weeks before the exam day/is absent on exam day/arrives late on exam date, will forfeit their full PSA exam fees paid. The candidate will not be placed back onto the PSA waiting list, and would be required to register for the PSA waiting list again to be considered in the waitlist queue. NOTE: candidates who arrive late will not be permitted to take the exam.
For extenuating circumstances, please refer to the Extenuating Circumstances (For PSA Only) section below.
The NEB will communicate with candidates regarding their assignment of a PSA seat via the NEB Candidate Portal messaging function, and/or via email to the email address that is listed on the candidate’s file. It is the responsibility of the candidate to ensure that NEB emails can reach the candidate, and that the candidate regularly monitors their email and NEB Candidate Portal. Candidates must ensure that their email settings allow for NEB emails to reach them, and that their NEB Candidate Portal is accessible to them. Candidates would be able to see the assignment of a seat from their account page in the NEB Candidate Portal.

CPE Fees (Full Exam):

CPE exam fees are non-transferable, and full refunds of fees are not available.
Candidates are required to pay 50% of the full CPE exam fees when registering for the full CPE waiting list. The remaining 50% of the CPE fee is due 45 days prior to the scheduled exam.
The NEB contacts waitlisted candidates to inform that they have been assigned to a session at least eight (8) weeks prior to the scheduled exam.
A candidate, who withdraws from an assigned CPE session at least seven (7) weeks before the first day of the exam, will be charged a $250 administrative fee and 25% of the full CPE exam fees + applicable tax. The refund will be issued to the original method of payment. Such a candidate will not be placed back onto the full CPE waiting list and must register for the full CPE waiting list again to be considered in the waitlist queue.
A candidate, who withdraws from an assigned CPE session less than seven (7) weeks before the first day of the exam/is absent on exam day(s)/arrives late on exam date(s), will forfeit their full CPE exam fees paid and will not be placed back onto the full CPE waiting list. Such a candidate must register for the full CPE waiting list again to be considered in the waitlist queue. NOTE: candidates who arrive late will not be permitted to take the exam.
For extenuating circumstances, please refer to the Extenuating Circumstances (For CPE Only) section below.
The NEB will communicate with candidates regarding their assignment CPE seat via the NEB Candidate Portal messaging function, and/or via email to the email address that is listed on the candidate’s file. It is the responsibility of the candidate to ensure that NEB emails can reach the candidate, and that the candidate regularly monitors their email and NEB Candidate Portal. Candidates must ensure that their email settings allow for NEB emails to reach them, and that their NEB Candidate Portal is accessible to them. Candidates would be able to see through the NEB Candidate Portal the assignment of a seat from their account page.

CPE Fees (Retake Exam):

CPE exam fees are non-refundable and non-transferable.
Candidates are required to pay the full amount of fees of each retake session when registering for the retake waiting list.
Candidates must accept one of the three retake seats offered. Declining all three offers will necessitate the candidate retaking the entire CPE and forfeiting the retake exam fees.
A candidate who withdraws from an assigned CPE session to retake the failed section(s), is absent, or arrives late on exam date(s), will forfeit their full CPE retake exam fees paid. NOTE: candidates who arrive late will not be permitted to take the exam.
For extenuating circumstances, please refer to the Extenuating Circumstances section (For CPE Only) below.

CPE exam fees are non-refundable and non-transferable.
Candidates are required to pay the full amount of fees of each retake session when registering for the retake waiting list.
Candidates must accept one of the three retake seats offered. Declining all three offers will necessitate the candidate retaking the entire CPE and forfeiting the retake exam fees.
A candidate who withdraws from an assigned CPE session to retake the failed section(s), is absent, or arrives late on exam date(s), will forfeit their full CPE retake exam fees paid. NOTE: candidates who arrive late will not be permitted to take the exam.
For extenuating circumstances, please refer to the Extenuating Circumstances section (For CPE Only) below.
The NEB will communicate with candidates regarding their assignment of a CPE seat via the NEB Candidate Portal messaging function, and/or via email to the email address that is listed on the candidate’s file. It is the responsibility of the candidate to ensure that NEB emails can reach the candidate, and that the candidate regularly monitors their email and NEB Candidate Portal. Candidates must ensure that their email settings allow for NEB emails to reach them, and that their NEB Candidate Portal is accessible to them. Candidates would be able to see through the NEB Candidate Portal the assignment of a seat from their account page.

Extenuating Circumstances (For PSA Only)

Extenuating circumstances, such as acute illness, injury, and/or the death endured by an immediate family member or endured by the candidate themselves, are incidents that arise unexpectedly near to or on exam day that could affect a candidate’s performance. Candidates are strongly encouraged not to attempt an exam and to withdraw if they are ill or have other extenuating circumstances.

If illness or other type of emergency arises after arriving at the exam site, the Head Examiner is authorized to make decisions regarding admission to or continuation through the exam, if the circumstances are determined to be severe enough to cause risk or disruption to the candidate or others.

If a candidate withdraws from the PSA during an exam session due to extenuating circumstances, the candidate must immediately notify the PSA Head Examiner at the exam site and the NEB of the withdrawal (within 24 hours). The NEB will review such occurrences on a case-by-case basis. The candidate must provide supporting documentation to the NEB of the withdrawal within seven days from the date of the scheduled exam. Extenuating circumstances must be supported with official documentation. Supporting documents must be on official letterhead, be dated and signed by the issuer and be obtained as close to the exam date as possible. When possible, the documentation should indicate how the extenuating circumstances affected you on exam day.

In the case of a withdrawal from the PSA either near to or during the PSA due to extenuating circumstances, the candidate may request a partial refund (up to a 20% refund of the PSA exam fees paid + applicable tax). The candidate must send a written request by email to the NEB (neb-bne@cvma-acmv.org) within seven days and include the appropriate documentation, as indicated in the paragraph above. The NEB is not responsible for any costs, fees, penalties or losses that candidates may incur (e.g., relating to travel, childcare or wages).

PSA exam fees cannot be refunded if the candidate fails to receive a visa or other required travel documentation to allow travel to the exam site. Failure to obtain a visa or other required travel documentation is not considered an extenuating circumstance. Candidates are responsible for ensuring all documents permitting travel are in place prior to submitting any non-refundable/non-transferable fee.

Extenuating Circumstances (For CPE Only)

Once a candidate begins a section, it will count as an attempt, even if they are unable to finish. It is recommended that candidates consider this carefully if they feel their performance could be affected by extenuating circumstances.

If illness or other type of emergency arises after arriving at the exam site, the CPE Head Examiner is authorized to make decisions regarding admission to or continuation through the exam, if the circumstances are determined to be severe enough to cause risk or disruption to a candidate or others.

If a candidate withdraws from the CPE during an exam session due to extenuating circumstances, the candidate must immediately notify the CPE Head Examiner at the exam site and the NEB of the withdrawal (within 24 hours). The NEB will review such occurrences on a case-by-case basis. The candidate must provide supporting documentation of the withdrawal to the NEB within seven days. Extenuating circumstances must be supported with official documentation. Supporting documents must be on official letterhead, be dated and signed by the issuer and be obtained as close to the exam date as possible. When possible, the documentation should indicate how the extenuating circumstances affected you on exam day. At the next available opportunity, the candidate will be required to take those sections that were not taken (have not started) and repeat any other sections that were taken and failed during the exam session from which they withdrew. Nevertheless, the NEB will review such occurrences on a case-by-case basis.

In the case of a withdrawal from the CPE either near to or during the CPE due to extenuating circumstances, the candidate may request a partial refund (up to a 20% refund of the CPE exam fees paid + applicable tax). The candidate must send a written request by email to the NEB (neb-bne@cvma-acmv.org) within seven days and include the appropriate documentation, as indicated in the paragraph above. The NEB is not responsible for any costs, fees, penalties or losses that candidates may incur (e.g., relating to travel, childcare or wages).

CPE exam fees cannot be refunded if the candidate fails to receive a visa or other required travel documentation to allow travel to the exam site. Failure to obtain a visa or other required travel documentation is not considered an extenuating circumstance. Candidates are responsible for ensuring all documents permitting travel are in place prior to submitting any non-refundable/non-transferable fee.

Dispute of Payments

Please note that if the payment transaction made by a candidate results in a dishonor or a dispute as to the validity of the payment for any NEB services, the candidate's NEB application and/or exam registration may be suspended and your exam scores may be withheld pending resolution of the dishonor or dispute and the payment of additional fees by you arising from such dishonor or dispute.

Refund and Withdrawal Policy