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Are you being cyberbullied, experiencing online negative reviews and complaints? The CVMA Cyberbullying and Crisis Communication Management Hotline can help:
CVMA members facing immediate cyberbullying situations have access to a 24/7 toll-free hotline at 800-643-9380, staffed by crisis management experts from Bernstein Crisis Management. As a CVMA member, you receive up to 30 minutes of free consultation and advice and qualify for significant discounts for additional consultation.
Cyberbullying can take a toll on everyone in the clinic, including individual and team well-being. Help is available – talk with a mental health professional. The CVMA Who Ya Gonna Call list provides contact information lists for mental health professionals available through many provincial veterinary medical associations’ member assistance plans. The Who Ya’ Gonna Call list also lists free and paid resources for staff well-being.
Talk anonymously and confidentially with a peer via the CVMA Togetherall peer-to-peer digital platform, available to all Canadian veterinarians and student veterinarians with 24/7/365 oversight by licensed counsellors. Click here to register and login to post on the platform.
Call, text 988, or visit 988.ca to access the Canadian Suicide Crisis Helpline.
Call 211 or visit 211.ca to access provincial support services.
You’ve Got This: Navigate Cyberbullying Step-by-Step with the CVMA Flowchart
This flowchart can help determine whether and how to respond to online criticism and can be used in conjunction with your clinic’s social media guidelines.
The CVMA has gathered resources developed by the American Veterinary Medical Association (AVMA), the Ontario Veterinary Medical Association (OVMA), as well as Canadian-specific resources from the Canadian Centre for Occupational Health and Safety for easy access in one place. We are working collaboratively to equip you with the tools to prevent, manage, and navigate cyberbullying effectively with your well-being in mind.
Use the template responses to online veterinary reviews and customizable template developed by the AVMA (gratefully shared with permission) to make your clinic social media guidelines. You and your staff will have a consistent way to create posts and reply to posts/comments once your guidelines are developed. Do this before the need arises to help protect and manage your social media in a way that’s right for your veterinary clinic. Aim to have a team member check your social media platforms daily. You’ve got this!
We’ve Got You: The CVMA understands there's much more to addressing, recovering from, and preventing cyberbullying. We've got you covered with this comprehensive and helpful Reputation Management Toolkit developed by the AVMA (gratefully shared with permission).
We’re Doing this Together for you:
We’re grateful to OVMA for sharing their Social Media Response Toolkit, which has been valuable in helping us develop this resource.
Further Tips for Monitoring and Responding to Negative Social Media:
Social Media Mentions Monitoring Tools:
Yelp:
Google:
Facebook:
X (formerly Twitter):
Instagram:
YouTube:
Pinterest: